How do HireOne verify tradespeople?

Every member is checked against relevant qualifications, insurance and business credentials before being listed on the platform.

How do I avoid rogue traders?

Always hire through a verified platform like HireOne, check credentials and insurance, read reviews, and never pay large sums upfront.

Is posting a job on HireOne free for homeowners?

Yes, posting a job and receiving up to 3 quotes is completely free for homeowners on HireOne.

What qualifications should an electrician have?

In the UK, electricians should hold a qualification such as City & Guilds 2365 or NVQ Level 3 and be registered with a competent person scheme like NICEIC or NAPIT.

What is SwiftMatch (Copy)?

SwiftMatch (Copy) manages 5 data types including service categories. Helps you organize, track, and share your work in 1 place for teams and solo users.

Can I cancel my subscription at any time?

Yes. You can cancel at any time from your Stripe billing portal (Dashboard → Manage Subscription). Your plan remains active until the end of the current billing period — no charges after that.

When exactly is the success fee charged?

The success fee is automatically charged to your saved payment method when a homeowner marks a job as 'Complete'. You'll receive an email receipt immediately. No manual invoices — fully automated.

Is VAT included in the prices shown?

All prices shown are exclusive of VAT where applicable. VAT receipts are available on request by emailing hello@hireone.uk.

What if a job is disputed — am I still charged a success fee?

If a dispute is raised and resolved in the homeowner's favour before job completion is confirmed, no success fee is charged. If a job is already marked complete and a dispute is raised afterwards, contact us at hello@hireone.uk and we'll review it.

How do I add a payment method for success fees?

Once you subscribe to a paid plan, your Stripe account is created and you can manage payment methods from the billing portal (Dashboard → Manage Subscription). Free plan trades can add a card by starting a paid subscription.

What happens if my card is declined for a success fee?

You'll be notified by email immediately. You'll have a grace period to update your payment method. Persistent non-payment may result in account suspension.

Do I need to pay to post a job as a homeowner?

No — posting a job is completely free for homeowners. You only deal with the tradesperson directly regarding payment for the work.

How many trades can quote on my job?

A maximum of 3 tradespeople can quote per job. This is by design — it means every trade that quotes has a realistic chance of winning, so you get serious, competitive quotes rather than a race to the bottom.

Simple, Transparent Pricing

Your Professional Passport™
is the subscription.

The Passport isn't a feature you might use later — it's the reason you subscribe. Share it, QR it, PDF it. Every job you win through HireOne builds it automatically.

✓ Max 3 quotes per job✓ Pay only when you WIN✓ Professional Passport™ included✓ No lock-in contracts

🏠 Homeowners — posting jobs and receiving quotes is always completely free. 🔧 Tradespeople — the Passport is included in every paid plan.

MonthlyAnnual

Starter

£0

Get started. Zero risk.

Public profile on HireOne
Up to 3 portfolio projects
Customer reviews & ratings
5 job views/month
Basic messaging
Contact details listed
2% success fee on completed jobs
—No shareable Passport URL
—No QR code
—No PDF CV
—No verification badges

Growth

🪪 Professional Passport™

£4.95/mo

Less than a coffee a month.

Professional Passport™ — shareable URL & QR code
Up to 40 job views/month
Quote templates & basic CRM
Reviews management
Invoice generation
Unlimited portfolio projects
Downloadable PDF CV
2% success fee on completed jobs
—No verification badges
—No AI tools
—No priority matching

Cancel anytime · No contracts

⭐ Most Popular

Pro

✅ Verified Pro Passport™

£7.95/mo

For trades who rely on this as a primary channel.

Everything in Growth
ID, Insurance & Qualification badges
Up to 120 job views/month
Priority placement in matching
AI quote assistant & win probability
Advanced CRM & performance analytics
Faster lead notifications
2% success fee on completed jobs
—No commercial/tender profile
—No Property Vault integration

Cancel anytime · No contracts

Elite

👑 Elite Passport™

£11.95/mo

Scale your business. Lead the market.

Everything in Pro
Commercial profile for B2B work
Tender-ready profile & documentation
Property Vault integration
Unlimited job views — first in queue
Automated AI follow-up campaigns
Multi-user team accounts
Top Trusted Pro badge
API integrations (QuickBooks, Xero)
2% success fee on completed jobs

Cancel anytime · No contracts

All prices in GBP (£), excl. VAT where applicable. Checkout powered by Stripe — secure & encrypted. UK-based service.

Payment Routing

Simple and transparent — a flat 2% success fee, automatic payment routing by job value.

Success fee — all plans

Charged to trades on completion

2%/ job

Under £500

QuickPay — direct card payment

Free

£500 – £1,999

QuickPay or ProtectedPay escrow

£9

£2,000+

ProtectedPay escrow required (£19–£49 by value)

from £19

Escrow fees are paid by the homeowner. Trades never pay upfront. Funds held securely until completion — Transpact-backed.

Frequently Asked Questions

Everything you need to know before getting started.

Still have questions? Email us at hello@hireone.uk — we typically reply within 1–2 business days.

Ready to win more jobs?

Start free. Upgrade when you see results. No contracts, no per-lead fees.

🏠 Homeowners never pay a subscription — posting jobs is always free.

Your Professional Passport™ is the subscription.

Payment Routing

Frequently Asked Questions

Ready to win more jobs?

Your Professional Passport™
is the subscription.