Terms, Privacy & Legal

By using HireOne you agree to these terms. HireOne is a marketplace connecting homeowners with tradespeople. We do not directly employ any tradespeople and are not responsible for the quality of work carried out.

For Homeowners: You agree to provide accurate job descriptions and contact details. Jobs posted in bad faith may be removed. You are responsible for agreeing terms directly with your chosen tradesperson.

For Tradespeople: By registering, you confirm you hold appropriate qualifications, insurance, and licences required by law for the work you undertake. Misrepresentation may result in account suspension.

Payments: Eligible short jobs may use QuickPay card processing by Stripe. Qualifying larger, longer, staged, deposit-based or higher-risk jobs require ProtectedPay conditional payment through Transpact, once that provider connection is active. HireOne coordinates job status and release instructions but does not hold customer money. The payment route and provider terms are shown before payment. HireOne collects the 2% completed-job fee from the professional only after eligible work is completed and payment is released, capped at £295 per project and subject to the stated exclusions.

Prohibited Activity: You must not use HireOne for fraudulent purposes, post spam or fake reviews, or attempt to circumvent our platform fees.

HireOne reserves the right to suspend or terminate accounts that breach these terms. These terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.

By registering as a tradesperson on HireOne, you agree to pay a 2% completed-job fee on work won through the platform, on all subscription plans. The fee is capped at £295 per project, however large the job.

The fee applies only when all of the following are true: the customer was introduced through HireOne; the quote was accepted through HireOne; the relevant milestone has been completed and paid; and the funds have not been refunded.

The fee never applies to: leads that do not become jobs; quotes that are declined or unsuccessful; your own existing customers that you add to the HireOne CRM; VAT; refunded amounts; amounts in dispute until the dispute is resolved; and genuine pass-through costs such as planning or statutory fees.

Fee rates are correct as of the date of these terms. Any changes will be communicated with 30 days' notice.

The fee is calculated on the agreed job value excluding VAT (the accepted quote amount, capped at £295). Fees are collected automatically from your saved Stripe payment method once the work is completed and the customer's payment has been released. You will receive an email receipt after each successful charge. Failure to maintain a valid payment method on file may result in account suspension.

Fee circumvention: Attempting to conduct HireOne-matched transactions off-platform to avoid fees is a material breach of these terms and may result in permanent account termination and legal action.

Monthly subscription fees for paid plans are agreed separately when upgrading. No lock-in — you may cancel at any time. Access continues until the end of your current billing period.

HireOne ("we", "us") is the data controller for personal data collected via this platform. We are committed to protecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.

Data we collect: Name, email address, phone number, location/postcode, job descriptions, and usage data when you use our platform.

Why we collect it: To match homeowners with tradespeople, process quotes and payments, send transactional communications (quote notifications, job updates), and improve our platform.

Legal basis: Contract performance (matching and facilitation), legitimate interests (platform improvement), and consent (marketing communications).

Data sharing: We share your contact details with matched tradespeople solely for the purpose of fulfilling the service. We do not sell your data to third parties.

Data retention: Account data is retained for as long as your account is active, plus 3 years for legal compliance. Job and quote data is retained for 5 years.

Your rights: You have the right to access, correct, or delete your personal data, and to object to processing. Contact us at privacy@hireone.uk to exercise these rights.

Cookies: We use essential cookies for authentication and session management. No third-party tracking cookies are used without consent.

HireOne uses session cookies strictly necessary for authentication. These cannot be disabled without affecting platform functionality. We do not currently use advertising or analytics cookies.

Platform subscription fees and completed-job fees charged by Stnikens Ltd (trading as HireOne) may be subject to VAT where applicable. VAT receipts will be issued upon request. Tradespeople are responsible for their own VAT registration and compliance. HireOne is not responsible for determining the VAT status of work carried out between homeowners and trades.

If you require a VAT invoice for HireOne charges, please email hello@hireone.uk.

Legal Entity: Stnikens Ltd

Trading Name: HireOne

Registered in: England & Wales

Contact Email: hello@hireone.uk

Data Protection Officer: privacy@hireone.uk

VAT Number: Not currently VAT registered.

Company information is registered with Companies House England & Wales. All subscription fees and platform charges are exclusive of VAT where applicable.