Legal

Privacy & cookies

What we collect, why we collect it, and the control you have over it.

Who we are

HireOne is a UK marketplace connecting homeowners with verified tradespeople, operated by stnikens ltd.
We are the data controller for the personal information described on this page. Contact us through the contact page for any privacy request.

Account details: your name, email address, phone number and the type of account you hold.
Job details: the description, photographs, budget and location of work you post.
Trade details: business name, service areas, insurance and identity documents submitted for verification.
Payment records: amounts, milestone status and payment references. Card details are handled by Stripe and never stored by us.
Usage data: pages viewed and basic device information, used to keep the service secure and working.

To match jobs with suitable trades and let both sides message each other.
To verify trades, run Trust Scores and protect everyone from fraud.
To hold and release milestone payments, raise invoices and resolve disputes.
To send service emails about quotes, messages and payments. Marketing emails only go out if you opt in.

The other party in a job: a homeowner sees the quoting trade's business details, and an accepted trade sees the homeowner's contact details. Contact details are never public.
Stripe for payments, Resend for email delivery, and our hosting and database providers.
Authorities or insurers where we are legally required to do so.
We never sell your personal data.

Account and job records: for as long as your account is open, then up to six years for tax, warranty and dispute purposes.
Verification documents: for the life of the verification plus twelve months.
You can ask us to close your account and delete data we are not legally required to keep.

Essential: sign-in session, security and fraud prevention. These cannot be switched off.
Preference: remembers your saved searches and cookie choice.
Analytics: only set once you accept them in the banner. You can change your mind by clearing your browser storage for this site.

You can ask for a copy of your data, correct it, delete it, restrict how we use it, or object to processing.
You can withdraw consent for marketing at any time from your account settings.
If you are unhappy with how we handled a request you can complain to the Information Commissioner's Office (ico.org.uk).

Last updated September 2026. We will post any changes on this page.