Help Centre
Find answers to common questions about using HireOne
Getting Started
How to post your first job
A step-by-step guide to posting a job and receiving quotes from verified trades.
Getting Started
How to register as a tradesperson
Create your trade profile, get verified, and start receiving job leads.
Payments
Understanding payment safety
Never pay the full amount upfront. Learn about staged payments and ProtectedPay escrow.
Payments
How ProtectedPay escrow works
For projects over £500, your money is held securely until you confirm the work is done.
Payments
Success fees explained
You only pay a fee when you win a job. See the fee structure for each plan.
Trust & Safety
How verification works
Learn about ID, insurance, and qualification verification for tradespeople.
Trust & Safety
How to raise a dispute
If something goes wrong, here's how to raise and track a dispute.
Trust & Safety
Understanding Trust Scores
What goes into a Trust Score and how to improve yours.
Property
What is the Property Passport™?
Your property's verified digital history — every project, certificate, and warranty.
Property
Managing your Property Vault
Upload documents, track warranties, and monitor your property health score.
Account
Managing notification preferences
Control which emails you receive and how often.
Account
Exporting your data (GDPR)
Download all your personal data in a portable format.