Help centre
Answers for homeowners and trades
Browse the guides below, or contact our UK team — we reply to most messages within one working day.
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Getting started
For tradespeople
Payments & protection
Quick answers
My job has no quotes yet
Most jobs get their first quote within 24 hours. Adding photos and a clear budget range roughly doubles the response rate. We also chase nearby trades automatically after two days.
How do I release a payment stage?
Open the job, check the evidence the trade uploaded, then approve the stage. Money is only paid out once you approve it.
Something has gone wrong with the work
Raise a dispute from the job page. Funds for that stage are held while our team reviews the evidence, normally within two working days.
I need to change or cancel a job
You can cancel any job before you accept a quote at no cost. After that, see our cancellations and refunds page.
Still stuck? Email hello@hireone.uk and include your job reference.