Why one number tells you who to hire
Every trade on HireOne carries a Trust Score out of 100. It is calculated automatically — nobody can pay to raise it.
What goes into the score
Six inputs, recalculated every time something changes.
Identity verified
Up to 25 points
Photo ID checked against the business owner's details. Nobody trades on HireOne anonymously.
Insurance and qualifications
Up to 25 points
Public liability cover in date, plus trade bodies like Gas Safe or NICEIC where the work needs them. Documents are re-checked when they expire.
Verified reviews
Up to 25 points
Only homeowners who actually paid for a job through HireOne can leave a review, so the ratings cannot be gamed.
Responsiveness and completion
Up to 15 points
How quickly quotes come back, and how many accepted jobs are finished and signed off.
Payment history
Up to 10 points
Clean ProtectedPay milestones released without delay build the score over time.
Disputes
Deductions
Any dispute resolved against a trade takes points off the score, and the deduction stays visible on their profile.
Reading the bands
What a score actually means when you are choosing between quotes.
Fully verified, long clean record, consistently top reviews.
Verified and well reviewed. The great majority of active trades.
Verified, still building a review history on HireOne.
Newly joined, missing documents, or carrying dispute deductions.
A high score is not a guarantee, and it never replaces your own judgement. It does mean the documents have been checked and the reviews come from paid, completed jobs.